Courageous Cultures – Audiobook Online
Courageous Cultures is a book about business by author Karin Hurt, David Dye.
Courageous Cultures provides a roadmap for building a high-performance, high-interaction culture around idea sharing, problem solving, and worthy contributions from all levels.
Many leaders believe they have an open environment that encourages employees to speak up and are shocked to learn that employees are holding back. Employees have ideas and want to be heard.
Both employees and leaders feel that no one cares about making things better. Disconnections often only widen over time, with both sides becoming more and more entrenched in their positions.
Being a culture of courage means building teams of micro researchers, problem solvers, and client advocates working together. A micro-researcher is an employee who is always finding small, but powerful, ways to improve the business. Problem solvers are employees who care about what isn’t working and want to make it better. They explore and talk openly about what isn’t working and think critically about how to fix it. Customer advocates are employees who see the customer’s eyes and speak on their behalf. They actively seek to improve the customer experience and minimize customer frustration.
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Courageous Cultures
- How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates
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