Protocol is a great book by Capricia Penavic Marshall.
President Obama’s former head of US reception examines why etiquette and diplomacy are important – from the international stage to everyday life.

History often seems to consist of grand gestures and dramatic changes. But for every peace treaty signed, someone set the stage, using latent influence to influence the outcome. In her role as President Barack Obama’s chief of staff and President Bill Clinton’s social secretary and First Lady Hillary Clinton, Capricia Penavic Marshall not only bears witness to history, but also facilitates history. From arranging the room to have the intended impact on the participants to knowing which cultural gestures build trust, her behind-the-scenes preparation laid the foundation for success. among heads of state around the world and tilt the playing field in her team’s favor.

If there’s one thing that working at the highest levels of government for more than two decades has taught Marshall, it’s power in detail and nuance – the micro-movements that influence change. macro. When small aspects of an engagement are missed – an unsuccessful greeting or even a poorly chosen menu – it changes the emotion and duration of an exchange, creating new challenges. obstacles rather than opening the way.

In some cases, one mistake can put the entire effort in jeopardy.
Sharing unflattering anecdotes from her time in office – near-misses, exhilarating victories, heartwarming personal stories – Marshall brings us a masterclass of science. soft power, reveals the complexity of human interactions and makes the case for etiquette, cultural IQ, and flexibility. Thinking is more important than ever. When the concept of basic civilization seems to be at stake, the Protocol reminds us of the importance of these principles and provides accessible guidance to anyone who wants to be empowered by diplomatic tools in work and daily life.

This book gives readers access to hidden areas of diplomacy. I was amazed at the sheer volume of considerations that needed to be addressed when holding a diplomatic talk. It is unbelievable that even a small thing that fails to have a significant impact on diplomatic relations. This book really makes you aware of all the hard work that is being hidden from the public eye. I’m glad it’s not my job because I get so nervous managing all the little details that tend to turn out to be career catastrophes! Great read though!

• Protocol

• The Power of Diplomacy and How to Make It Work for You
• By: Capricia Penavic Marshall

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